Operations Manager
Kobaltt
UAE, UAE
Ref: KP678-1571

The Role
A leading Group of companies are currently managing various business units across the UAE in various industry sectors. Our client have been established for a number of years and are seeking an Operations Manager to oversee all facilities management for various sites/locations in the UAE One would also be responsible for security, loss prevention and health & safety for various show rooms and work shops across the region. One would oversee all hard and soft service matters and manage a team of around four.

Responsibilities:
Ensure effective, timely and efficient operational support to facilities, security, product stocking and after sales
Develop operational guidelines and implement measures to ensure effective functioning of processes and work flow within the Operations function across the automobile BU; monitor the adherence of operational standards, rules and regulations, health, safety and security and facilities management.
Ensure appropriate policies and procedures are in place to cover the key areas of operational activities within the automobile BU and effective systems are in place for monitoring compliance with all procedures.
Provide input on the Operations budget requirements to the Commercial Director, and accordingly control expenses of the function, ensuring it stays within its operating budget.
Oversee the provision of operations services to including administration services, BU operations, receiving motors deliveries and security management; and oversee their implementation to ensure high quality and reliable back office support.
Oversee and communicate the service level agreements to the BU Head and initiate necessary action to ensure that targets are met.
Oversee shrink management and ensure adherence to Loss Prevention policies and procedures established by the Corporate Group Asset Protection function.
Manage and control all aspects of stock management, ensure adherence to procedures thereby minimizing stock accumulation/ loss; prepare and submit necessary reports on sales and costs budgets and forward the same to the Commercial Director as required.
Supervise the development and improvement of systems and procedural safeguards within automobile functions for the prevention.
Ensure effective Inventory management for the brands (order management, stock consolidation, movement and transfer, optimum stock utilization and shrinkage).
Review and effectively deal with fast/ slow lines, new ranges and end of ranges and implement necessary action.
Ensure implementation and adherence to the Health, Safety, and Security policies and procedures across the automobile showrooms within the company as defined by the corporate.
Oversee that all Motor showroom refurbishments, closures and new showroom openings including pre -opening preparations are performed based on agreed timeframes.
Oversee that all legislative and regulatory documents and procedures related to the leasing are effectively carried out and that timely renewals of leasing contracts is taking place.
Manage relationships with the property developers, owners, real estate agencies, agents/ brokers and all concerned authorities & parties and ensure appropriate benefits are derived from it.
Develop annual operating budget, identifying Group’s current & future facilities set-up and maintenance needs. Source/ screen suitable service & consumable providers in the area of facilities management; negotiate & administer service contracts to assure compliance with job specifications and adherence to unit cost agreements.
Oversee the integrated facility maintenance & repair operations for all the properties ensuring the timely and accurate delivery of services, to include preventive & predictive maintenance, planned system overhauls, and on all-call repair services.
Provide facilities management related input on new sites & projects to pre-empt post-completion issues, promote operational efficiencies/ building performance and optimize on maintenance & repair, lead time and cost.
Ensure all health, safety & security requirements are met in accordance with civil defense and other regulatory bodies etc., including testing water systems, fire systems, cradle systems, A/C systems, swimming pools etc.
Provide leadership and direction to subordinates towards the achievement of goals and objectives.
Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Requirements
University Degree, preferably in Operations Management, with total FM experience
Minimum 10 years experience, with at least 5 years experience in motor operations for multiple automotive brands
Must have good leadership qualities.
Excellent/high level networking skills to build and maintain relationships with key accounts and Principal/stakeholders/business partners.
Proficient in English language, Arabic would be an advantage.
Should be able to communicate effectively and have excellent negotiation skills.
Should be able to lead, develop and motivate teams.
Ability to build and drive performing teams.
One should possess experience in the Automobile industry, current location is open however years of total FM experience is essential at a senior level.