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Client Services Manager – Hays Job – Abu Dhabi

Hays FZ LLC

Client Services Manager
Hays
Abu Dhabi – UAE
Ref: GP222-1354

The Role
A premium medical spa is seeking a Client Services Manager to ensure that the spa delivers absolute highest possible levels of service to top customers. The Client Services Manager will be responsible for developing metrics to monitor all areas of engagement with customers, identifying opportunities for improvement and driving changes in performance to meet and exceed customer expectations.

Requirements
Qualifications:
Experience in a customer service /admin role
Excellent communication and organizational skills with good attention to detail.
Strong computer knowledge and ability to learn new applications.

Engineering Manager – Mackenzie Jones Job – Dubai

Mackenzie Jones

Engineering Manager
Mackenzie Jones
Dubai – UAE
Ref: HP279-1467

The Role
The Company

My client are the only true Systems Integration Centre in the Middle East. Their key feature to both clients and new employees alike is the extensive facility for testing and building based in Dubai. Their main clients include Marine and Oil and Gas both onshore and offshore. Thet make sure that all their engineers are certified to work in any environment at any time. This company is privately owned and run like a small family business. The business has been established since 2000 and it continues to consolidates it successes and thrives. They have sites in Dubai, Egypt, Qatar and Korea

The Role
Manage, support and provide direction and leadership to the Engineering team and business
Initiate continuous improvement initiatives within the Engineering and Field operations
Manage and plan Engineering deliverables in conjunction with the Project team
Ensure the Engineering and field team resources are flexible, competent and responsive to requests from the business
Provide technical leadership to the business and in particular the Projects team
Effectively manage and deliver engineering deliverables and assure quality output

Strategy

Act as a business partner to the Director of Engineering & Projects and business functions, ensure engineering performance is optimised and full project profits are realised;
Develop and implement tools and systems to provide peak performance in operations and make to actionable recommendations on both strategy and operations;
Assist in establishing annual performance objectives for engineering;

Engineering Performance

Effectively manage the engineering deliverables, on time, with accuracy to support timely project delivery
Strong commitment and understanding of quality and its application in an engineering environment
Ownership of assigned projects including directing the Engineering Design, Integration, FAT, IFAT, SAT Installation and Commissioning functions;
Effectively build and maintain sustainable working relationships with both the internal and external clients
Interface and work in conjunction with the Project team to ensure timely and profitable delivery of projects
To provide creative solutions to problems and have the discipline to drive results and follow established processes.

Integration Performance
Staff Development and Performance
Requirements
Engineering Manager from a Systems Integration background
Must have experience of communication systems in the oil and gas and marine industry.

Must be WESTERN.

Good EQ
Worked in the Middle East previously
Ability to develop strategy that supports the effective delivery of project activities;
Demonstrated ability to build and maintain sustainable working relationships both internally and externally;
Demonstrated team development and leadership skills;
Solid understanding of engineering technical issues/needs, project management and its delivery;
Strong organisational, planning and project management skills;
Demonstrated ability to effectively resource plan;
Demonstrated ability to drive for results

General Manager – Adecco Job – Dubai

Adecco

General Manager
Adecco
Dubai – UAE
Ref: KP164-223

The Role
Conduct operations as assigned for the Company in accordance with its articles and intents and in accordance with the directives and objectives of the Board in compliance with local legislation’s and regulations. Direct and Control the end to end process of project management and implement strategies to deliver consistent solutions and service to achieve Organizational objectives which may from time to time be assigned or communicated to or vested in him by the Managing Director.
Develop, gain agreement to and implement strategies by studying technological and financial opportunities; presenting assumptions; recommending objectives and plans to ensure that company develops effective business and operational processes which meet targets for growth, efficiency and profitability.
The job holder is accountable for the implementation of strategies, revising policies within the framework of the Company as agreed with the Managing Director. The General Manager is responsible for sound, external and internal relations, operating in accordance with the Articles of Association and the legislation of the country

Evolve and Implement a long term strategy (1-3 year timescales) to develop a sales portfolio for the Company which includes product strategies, product marketing plans, and sales targets for regional sales. Set performance targets for 1 year revenue and expenditure budgets for all direct and indirect management.
Establishes and carries out the filings of all legal and regulatory documents, mitigates risks associated with contracts and documentation across company’s operations. The job holder is accountable for company’s legal efficacy and liable for the risks as associated and defined in the power of attorney.
Accountable for the implementation of cost benefit analysis before any major investment projects are carried out. Carry out a feasibility study to support the recommendations, any such decision pertaining to investment to be carried out in consultation with the Managing Director to whom a detailed study should be presented citing economic and financial feasibility, risks involved, factors affecting profitability and return on investment.
Conduct and manage the affairs of the Company its sales and business targets for the regions assigned. Accomplish subsidiary objectives by establishing plans, budgets, key resultant area’s; allocating resources; reviewing progress; making mid-course corrections thus ensuring activities are aligned with the Organisations philosophy and long term objectives.
Accountable to ensure all functions reporting to the job holder provide efficient support to the business where they consider competitive techniques by understanding current market trends, identify and report on risk and opportunity scope. You will also set budgetary controls and key performance indicators to safeguard the financial health of the organisation and initiate timely measures to check any variances and ensure they operate within the guidelines of company policy & procedures.
Set direction and objectives for team members on a regular basis through performance matters and ensure achievement of their development plans. Benchmark practices and procedures with other key players in the industry and suggest implementation of best practices within the department and organize adequate training & motivate staff to forge teamwork towards achievement of goal.
Set clear, consistent and measurable targets for direct reports that are controlled and monitored through balance score cards. Ensure that company is driven by values and powered by knowledge that enhances a culture of management by performance. Prepare and forecast manpower needs for the Organisation in consultation with the Human Resource Department and make recommendations to the Managing Director on compensation reviews, key recruitment and employee incentive schemes.
Establishes a process for monthly reports and review with the Managing Director, appraising of the Organisations performance from a sales, project and people perspective. Identifies key challenges, opportunities and addresses them, updates the Managing Director about trends, issues, problems and activities in order to facilitate policy-making.
Accountable for the design, implementation and communication for the Company. Develop and maintain a customer information database at a corporate level, which will provoke critical information on the profiles of our customers. This position will also develop and provide technical and administrative direction on all HSE decisions, which bear critical importance to overall objectives, operations, and profitability.

Requirements
Degree in Engineering from an internationally recognized University, in addition to a history of successful completion of marketing, management, leadership and negotiations courses and training.

Minimum 14 years extensive experience of which at least the last 8 years in a senior managerial position with an Engineering solution providing company, Construction or Pump industry.
Extensive knowledge in Groundwater control, Equipment rental and Piling techniques.
Experience should encompass strategic planning, negotiating (with 3+ years forward focus), hiring staff and the purchase of equipment, determining budgets, setting of operational procedures, client and service provider negotiations etc. (which would all be necessary in running the operations).
Extremely knowledgeable about overall Industry issues, trends, economics, etc., with specific expertise in matters relating to project management.
Proven leadership, communications, negotiations, inter-personal/diplomatic, proactive and results orientated skills, with an overall customer services focus and orientation.

Production Planner – ReThink Recruitment Job – Dubai

ReThink Recruitment

Production Planner
ReThink Recruitment
Dubai, UAE
Ref: KP380-456

The Role
JOB PURPOSE:
The Value Stream Planner key role is to ensure proper scheduling of production activities, manpower and raws /packs availability and optimum utilization in his value stream. Value stream scheduling covers production start-up / shutdown, LTRs, manpower planning /ordering, consumables packaging material, raw material & internal components levels control & ordering. The value stream planner shall be responsible for continuous improvement of planning processes of the value stream.

PRINCIPAL ACCOUNTABILITIES:
Production Planning
Receive market plans and Schedule value stream production for agreed period for planning freeze duration (weekly, periodic…etc), and coordinate with the stakeholders, plan for changeovers sequence , PM activities, manpower ordering and material ordering internally and externally ( from our warehouse and from external suppliers as required ( sugar, pack’s,…etc) through PPM scheduling with related transactions in Atlas.
KPI: 100% adherence to periodic factory case fill targets/Market Demand
Represent the value stream in planning activities and raw material trials, which includes coordination of the line trials and LTR activities across the value stream.
KPI: 100% LTRs planned and handed over to interfaces on agreed timelines.
Maintain and own the planning systems (PLS & PPM) for the value stream.
KPI: Ensure 100% availability of approved item codes with appropriate reason codes for input and data analysis & Zero PLS Errors.
Cost Control & reporting
Support in the gap analysis for the direct MCC (manpower and consumables) & NQC, & execution of the action plan & future cost phasing accordingly NQC %, Manpower & consumables budget adherence
Tracking and reporting of NQC actions and work streams for the value streams. Alert and escalate whenever a risk appears in the planned vs. Actual NQCs.
KPI: Escalation of any deviation from plans
Track ordering of consumables through E-Buy system for the value stream and Tracking of budget while highlighting over/under consumptions.
KPI: 100% Availability of all assigned consumables. 5S of the consumables cabinet and chemical room. Ensure compliance to allocated budget.
Carry out 100% inventory stock count in collaboration with logistics for the value stream.
KPI: 100% compliance to weekly stock count with accuracy.
Contractor Management
Ordering and Tracking of Manpower on daily basis ensuring zero impact on production, and Tracking of labour budget. Track and report any deviations from the approved cost. Ensure compliance of contract terms. Track the contractors’ skills relevance to the lines & make sure that all contractors are validated on Mars Safety & QFS standards
KPI: Plan to deliver standard crew per line for value stream. No deviations in manpower ordering without approval, contractors’ validation %, TRS% impacted by contractors.
Act as stand-in for Site Emergency Manager (when needed).

Requirements
QUALIFICATIONS AND COMPETENCIES
Planning and Organizing
Functional & Technical skills
Customer focus
Action Oriented
Priority Setting

Sales Support Executive – ReThink Recruitment Job – Dubai

ReThink Recruitment

Sales Support Executive
ReThink Recruitment
Dubai – UAE
Ref: KP380-455

The Role
Our client is a world leader in security based on smart card technology and associated services. They are looking to take on a Sales Support Executive within their payments division. The ideal candidate will play a key role in coordinating sales reporting and support activities within the region.

Responsibilities will include:

Consolidate and update of weekly and monthly sales reports and annual sales budget
Prepare quantitative and qualitative analysis to support management team
Ad-hoc reporting including market analysis and customer KPI update
Manage planning and compliance to deadlines for the reporting cycle
Ensure the company forecast rules and policy are understood and followed by teams involved in the process
Coordinate with regional sales teams, operations teams and product marketing to ensure accuracy of the forecast exercise
Provide training on key business processes and promotion of best practice
Support regional pricing procedure and facilitate proposals/tender response
Support resolution of escalated issues impacting business performance
Act as a key user of the ERP system including administration support of user requirements and provide training and support to sales and customer service teams

Requirements
A Bachelor’s degree in IT, Finance or Business.
Up to 3 years of work experience
Written and verbal communication skills – English
Team work
Good Administration and planning skills
Poses strong personal motivation
Excellent communication skills
Outstanding interpersonal skills

Global Marketing Manager – Move One Job – Dubai

Move One

Global Marketing Manager
Move One
Dubai – UAE
Ref: MP995-49

The Role
RESPONSIBILITIES:
Actively seek new marketing opportunities within the UAE and globally.
Give direction and guidance to the marketing team in alignment with the goals and objectives of the Company, the CEO and Product Managers through weekly marketing meetings.
Allocate and manage the marketing budget.
Undertake major marketing projects as directed by CEO (e.g. new website, Google Ad Word Campaign etc) or work closely with relevant member of the marketing team to ensure the requested objective is met.
Particular emphasis should be given to working with the Logistics team to understand and grow this side of business by developing marketing tools and programs aimed at the key growth sectors, both geographically and by sector.
Ensure all approval procedures are met in alignment with finance (e.g. Purchase Request forms etc)
Work with all areas of our business to ensure marketing materials/programs are delivered within the given time frame.
Execute events, conferences and meetings that help drive returning and new business.
Grow and maintain a good working relationship with event coordinators, charitable organizations, industry trade show organizers and other media contacts either directly in UAE or through the Country Managers for global contacts.
Ensure the entire marketing team is engaging with social media in a structured, integrated and measurable manner.
Ensure all incoming enquiries globally are tracked and a status report produced as to effectiveness of various campaigns and programs.
Ensure relevant PR is produced following any major job wins, or other major news, especially in regards to Logistics.
Actively seek new marketing opportunities within the UAE and globally.

Requirements
Minimum 5 years marketing experience within an international environment
Knowledge of the Logistics industry is preferred
College degree in Marketing, PR or Communications is preferred
Strong knowledge and working experience of all platforms of social media and e-marketing tools e.g; Facebook, Linked In, Twitter, use of internal and external e-newsletters/websites
Knowledge and experience of SEO is required
Knowledge and experience of Word, Excel, PowerPoint and Press and other on-line programs such as Google Drive and Dropbox.

Bid Commercial Manager – Mackenzie Jones Job – Dubai

Mackenzie Jones

Bid Commercial Manager
Mackenzie Jones
Dubai – UAE
Ref: HP279-1404

The Role
As part of the Bid Management team based in Dubai the successful person will focus upon

Contracts
Monitor, review and challenge all pre-contract negotiations to ensure key financial risks and opportunities have been identified and mitigated. All information must ensure an optimal submission for company and client.
Commercial negotiations that are vital in terms of impact upon financials and strategy
Closing contracts

Procurement
Knowledge of in house and outsourced procurement processes
Knowledge of Tender process

Financial
Awareness of key financial risks and opportunities facing a business in the Middle East
Reviewing Cost Models

Requirements
An enthusiastic and ambitious person that wants to join a fast growing business, that can offer the successful person opportunities for personal development. The person should want to join a small energetic team that work hard to gather information and data for successful long term projects.
Must already live in UAE or Qatar
Must have experience of RISK ANALYSIS for complex contracts.
Bachelor’s Degree
Qualified Accountant/Quantity Surveyor or equivalent professional qualification
Strong technical grasp of bidding, commercial dialogue, negotiating and being the commercial lead on large complex bids
Strong and demonstrable skills of working with and managing a multi-disciplinary team
Experience of working on a multi-site organisation
Familiar with PPP/PFI contract structures

Research Manager – Qualitative – HR Source Consulting Job – Dubai

HR Source Consulting

Research Manager – Qualitative
HR Source Consulting
Dubai – UAE
Ref: KP955-610

The Role
An expanding team looking to bring on board a talented manager who is seeking an opportunity to work on quantitative and qualitative projects and work with leading global brands to develop their communication strategies
The purpose of the Research Manager role is to ensure the smooth running of quantitative and qualitative projects, looking for opportunities to develop the business and further strengthen client relationships. Pivotal to this will be new business generation, generating high quality research designs and synthesizing data to produce exceptional insights. The Research Manager will play a key role in line management and development of the team.

Key Responsibilities:
Effectively manage accounts to ensure client satisfaction and create meaningful impact on our client’s businesses
Take a lead role supervising multiple research projects
Management of relations with a number of different project partners
Management of staff on the projects
Ensuring smooth functioning of the project and quickly addressing problems as they arise
Executing surveys, focus groups, interviews and other research activities
Managing and training survey teams, including quality control of data
Ensuring that financial mechanisms and operational model are properly implemented
Conducting rigorous data analysis
Assisting in meetings and presentations to partner organizations
Writing up research findings
Drafting research proposals
Ensuring project delivery excellence by:
Designing appropriate research solutions to drive insights for client needs
Applying costing, design, planning and analysis principles
Understanding, interpreting and synthesizing data from various sources
Translating insights into engaging stories
Identifying opportunities to deepen insights
Fostering analysis and research skills and brand and advertising knowledge within the team
Ensuring effective knowledge sharing by preparing case studies, keeping abreast of industry trends and business innovations and contributing to roll outs of new tools and actively introducing these to clients.
Building strong relationships and delivering value on accounts to drive opportunities with new and existing clients
Reviewing and monitoring account and project profitability to ensure financial performance is maximized

Requirements
Degree in Mass communication/Social sciences/philosophy/consumer sciences/marketing
At least 5-6 years of relevant economic/finance experience is strongly preferred
Must be a Native Arabic Speaker. Open to people from MENA Region.
Business development skills, including the ability to generate revenue by maintaining and growing existing clients
Client consulting skills, including the ability to apply knowledge and experience to give an informed point of view, and experience in uncovering key client issues
Market research knowledge, specifically experience in brand and communications and media research methodologies, and experience designing quality research studies to meet client needs
Quantitative skills with data management, econometrics, and knowledge of STATA or other data analysis software, are strongly desirable
Experience in conducting field research in developing countries with a background in randomized evaluations
Valuable experience in managing teams and interacting with institutional partners
Research design skills and knowledge, including ability to interpret briefs and develop all facets of proposals
Project process skills, specifically the ability to develop discussion guides and other appropriate stimulus material
Project management skills, including ability to manage multiple projects concurrently
Qualitative fieldwork skills, including knowledge of human behaviour and psychological research methods
Analytical skills, particularly the ability to analyse data using advanced techniques and experience synthesizing disparate and sometimes contradictory learning’s
Writing and visualization skills, particularly in relation to creative visual expression and creating a compelling story
Presenting skills, including the ability to communicate persuasively to varied audiences

Senior Transportation Manager – Randstad Middle East Job – Dubai

Randstad

Senior Transportation Manager
Randstad Middle East
Dubai – UAE
Ref: KP622-1509

The Role
A leading multinational transport solutions provider in the Middle East is currently hiring a Senior Transportation Manager. The successful candidate will ensure maximum availability of transport and maximise cost effective operations through the use of a state-of-the-art fleet management system, constant monitoring and review based on daily organizational requirements.

Job Overview:
Direct activities related to planning, dispatching, routing and tracking a fleet of company vehicles and drivers.
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with departmental and organizational requirements.
Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
Implement schedule and policy changes.
Provide quotations to all Business Units for new route requests, ensuring the most cost effective option is sourced.
Implementation and operation of the organization’s Fleet Management System.
Ensure best routes are used to ensure operational efficiencies and reduction of Salik charges.

Requirements
Skills and Qualifications:

Minimum 7 years experience in Fleet Transportation Management.
Must have a University Degree, preferably in Automotive Engineering or Transport Management related discipline.
Expert in Fleet Management System.
Knowledge of Dubai and Abu Dhabi RTA rules and regulations.
Knows all best possible routes to ensure efficiency whilst able to cut down Salik charges whenever possible.
Must possess a strong personality, leadership and communication skills.

Program Manager – Mackenzie Jones Job – Abu Dhabi

Mackenzie Jones

Program Manager
Mackenzie Jones
Abu Dhabi – UAE
Ref: HP279-1449

The Role
To administrate existing Unmanned System (US) procurement contracts for semi standard (customized) systems on behalf of the UAE Armed Forces (UAEAF). The Program Manager ensures that the program proceeds as smoothly as possible relative to the contract’s master plan in terms of schedule, cost and technical performance, with the goal of delivering an operationally ready Unmanned System to the UAEAF.

To manage the regular writing and oral communication with the UAEAF Contract Liaison Officer, the US User, the Supplier and regular Investment Company management structure.
To resolve program obstacles and liaises with various sub-contractors, technical experts and management team members in order to ensure that an optimum US results.
To assists the various program contractors where possible as regards resolving any obstacles that might arise during the product establishment phase.
To interacts with all facilities, resources and infrastructure managers in order to ensure that the US product is operationally ready once the PM has signed jointly with the UAEAF as regards system acceptance.

Requirements
Education:
Bachelor of Science in Mechanical Engineering, Electrical Engineering or Aerospace Engineering, Bachelor of Commerce or equivalent; Additional business qualifications such as a MBA would be a recommendation.

Experience:
A minimum of ten years of experience in the field of Unmanned Systems or the Aerospace industry while engaged in program management or development management

Skills & Competencies:
Must have relevant experience in Aerospace and associated document life cycle management mechanisms such as engineering management, development management, configuration management, quality assurance and logistics management.
Must have a good understanding of aerial vehicles systems and subsystems (such as but not limited to, propulsion, electrical, communication, navigation and flight control subsystems).
Must be sufficiently capable of effectively managing system acceptance, system logistics and system operations aspects.
Must have extensive experience in developing Unmanned System technical and programmatic requirement documents.
Must have good working knowledge of international standards and processes such as CMMI, ISO 9000 and DoD standards.
Must have excellent verbal communication skills as well as good writing skills.
Must be capable of supporting mentoring actions aimed at imparting knowledge to local trainees.
Ability to use standard Office Automation tools (in particular the Microsoft suite with a focus on generating reports and providing presentations)- Oriented to goal achievement and customer satisfaction.
Be an effective team player in multidisciplinary and international teams. Flexibility, be self motivated paying attention to detail and being innovative.